Do you need help buying your tickets, would you like more information, or speak to one of our colleagues?
The Public Service & Ticket Sales department of the PHIL can be reached by phone (023 - 512 12 12) and by email ([email protected]) Monday to Friday between 1:00 PM and 5:00 PM.
The box office is open one hour before the start of each concert.
Would you like to visit at another time? Give us a call.
Visiting address
Lange Begijnestraat 11
2011 HH Haarlem
Artist entrance
Philip Frankplein 2a
2019 HB Haarlem
Delivery address (postal) packages
Philip Frankplein 2a
2019 HB Haarlem
Loading and unloading
PHIL has two loading and unloading platforms at the back of the building at Philip Frankplein 2a. To reach these, you need to use a navigation address:
Passenger cars: Bakenessergracht 72, 2011 JX Haarlem
Trucks: Damstraat 12, 2011 HA Haarlem
The entrance at Bakenessergracht and Damstraat is closed off with retractable bollards from 11:00 AM. To lower these bollards (after 11:00 AM) and for assistance with access, please contact our backdoor staff by phone at 023 - 512 12 98.
Attention: do not purchase tickets via Topticketshop.nl. Topticketshop.nl sells tickets well above the official sale price.
Children up to 12 years free
To lower the barrier for our youngest visitors as much as possible, children up to and including 12 years old can attend youth performances at PHIL free of charge during season 26/27.
Terms and conditions
Discount for young people and CJP card holders
PHIL offers Last Minute Discount pricing for young people up to 30 years old and CJP card holders. With this, you can attend a concert for €12.50 on the day itself.
On the day of the concert you can order your discounted tickets online. The discount price is only valid for concerts taking place at PHIL. The discount does not apply to youth and family performances, festivals, and various venue rentals.
HaarlemPas holders
Do you have a HaarlemPas? Then you can attend our concerts in second-class seating for €7.50.
Free tickets for refugees
For each concert we sell through our own website and that is part of our own programming, we offer free tickets for refugees. A maximum of 2 tickets per person can be collected at the box office one hour before the performance begins.
Cancelling tickets
Ordered tickets through our site? For a large number of our concerts you can return your tickets up to 48 hours before the concert. We charge €2.50 per returned ticket for this. If you are a Founder, Patron, sponsor, or Business Club member, you pay no cancellation fees for concerts that allow cancellations.
You can see in MijnPHIL which concerts you have purchased that can be cancelled. And through MijnPHIL you can also cancel your tickets yourself. The remaining amount will then be refunded to you. Paid service fees are not eligible for reimbursement.
Ordered tickets through Eventim, Nationale Theater Kassa, Ticketmaster, or another sales channel? Unfortunately, we cannot take these tickets back. Please contact the organization where you purchased your tickets. Your ticket or confirmation email will show you where you purchased your tickets.
Payment with the Podium Gift Card
When you purchase admission tickets through our website, you can also choose the Podium Gift Card as a payment option. You redeem the card value by entering the numbers under the barcode. Then you enter your PIN code. This is the six-digit security code shown on the back of the Podium Gift Card, under the grey scratch layer.
Ordering tickets through Ticketmaster? Then you cannot use the Podium Gift Card.
Do you want to attend, review, or photograph a concert for a media outlet? Request this via [email protected]
For interviews and other inquiries, we are available Mon to Fri from 9:00 AM to 5:00 PM at 023 - 512 11 70. Outside these hours: 06-15 34 98 46.
We regularly send out press releases about new confirmations in our program, developments behind the scenes, new partnerships, or other newsworthy items. For each release, we make a selection from our press list, which we hope will match the content of the release. Would you like to receive press releases as well? Sign up via [email protected], and provide a brief description of your area of interest.
No professional photo, video, or audio recordings can be made without permission. Consumer cameras are allowed. By professional photo and film equipment, we mean devices with interchangeable lenses and DSLR cameras. Some artists prefer that you do not take photos at all; in this case, we will communicate this prior to the concert.
Javier Rameix - Programmer Classical & Youth
[email protected] / 023 - 512 1161
Michel Bloem - Programmer Pop, Global & Jazz
[email protected] / 023 - 512 1165
Ilona Gerritsen - Cultural Venue Rental
[email protected] / 023 - 512 1203
[email protected] / 023 - 512 1170
Click here for more information and contact details.
For more information and inquiries regarding corporate events and conferences, click here.
Faylice van Meggelen - [email protected]
Wei Si'eu Woo and Merel Derkx - [email protected] / 023 - 512 1181
Zo kunnen we je de beste en meest persoonlijke ervaring bieden.
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